Refund Policy

1. Credit Pack Refunds

All payments for AI generation credit packs are processed through Waffo Pancake, our PCI-DSS-compliant Merchant of Record (MoR). Waffo handles payment collection, tax compliance, and remittance on our behalf. Refund requests are handled on a case-by-case basis.

• Within 7 days of purchase, unused credits: Full refund available if no credits have been consumed.
• After 14 days: No refunds are provided.
• Consumed credits: Once AI generations are consumed, they are non-refundable, as the underlying service has been delivered immediately upon generation. This includes executing AI-powered generation, creating content, or any other consumptive operation.
• Duplicate charges: Full refund for any duplicate charges caused by billing errors.
• Service interruption: If a technical failure prevents generation for more than 72 consecutive hours, you may request a prorated credit or refund.

2. How to Request a Refund

To request a refund, contact us at support@coloringbookforge.tech with your account email, transaction ID (if available), and reason for the request. We aim to respond within 2 business days and process eligible refunds within 5–10 business days.

3. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method.

4. Chargebacks

If you dispute a charge through your bank, your account will be suspended pending resolution.

5. Contact

For refund-related questions, contact us at support@coloringbookforge.tech.